TERMS AND CONDITIONS

OVERVIEW

Any orders placed with Bamboo Lettering Studio are subject to the Terms and Conditions below. Please ensure you read these terms and conditions before placing an order. Any orders placed with Bamboo Lettering Studio signifies your acceptance of the below terms.  

This website is operated by Bamboo Lettering Studio. Throughout the site, the terms “I”, “me”, “we”, “us”, “my” and “our” refer to Bamboo Lettering Studio. Bamboo Lettering Studio offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

HOW TO CONTACT BAMBOO LETTERING STUDIO

Contact email address is hello@bambooletteringstudio.com 

QUOTES & PAYMENTS - WINDOWS, CHALKBOARDS, BESPOKE ORDERS

A written quote will be provided based on your specific requirements after an initial consultation. This quote is valid for 30 days from the date it was sent to you and can be accepted any time during this period. When a quote is accepted, a 50% non-refundable part payment is required before work commences. The remaining 50% is due once your order is ready to be collected or delivered or upon completion if project is ‘onsite’. Part payments are non-refundable if you are cancelling but it is possible to a new set agreed date. Part payments cannot be transferred to another person or company. 

CANCELLATIONS AND REFUNDS 

All orders are non-refundable. Orders can only be cancelled if the design process has not begun.

QUOTES & PAYMENTS - WEDDINGS

A price list and or a written quote will be provided to you based on your specific requirements. This quote is valid for 30 days from the date it was sent to you and can be accepted any time during this period. When the customer requests to secure their wedding date , a non-refundable initial part payment is due of £50.00. The remaining amount is due once your order is ready to be collected or delivered. If a booking is made for onsite design at the wedding venue, the payment is due before the day of the agreed visit. Part payments are non-refundable if you are cancelling but it is possible to set a new agreed date. Part payments cannot be transferred to another person or company. 

EVENT CANCELLATIONS

Please note any part payments made for an event which has been cancelled will not be refunded. All initial part payments are non refundable and to apply to the specific date given when booking.

PROVISION OF INFORMATION & PROOF PHOTOS 

If you are providing information for a commission please check all information is correct before sending it. When your commission is completed the client will be sent a picture via email to check it is correct. Once you have viewed the images of your pieces, please respond confirming everything is correct including any names and dates. Once this is conformed the design process will be complete and considered signed off. Once the design process is complete Bamboo Lettering Studio holds no responsibility for any errors based on the information given for design.

PRICES

Quotes and prices will be valid for 30 days of being sent and are subject to change after this period.

DELIVERY

Posted orders will be sent via Royal Mail. All orders will be safely packaged posted with 1st or 2nd class unless an alternative delivery is required in which the customer will be told. All delivery costs are added to your invoice and are required to be paid before being sent. Hermes, Fedex and DPD may also be used for delivery.

Bamboo Lettering Studio is not responsible for any delays, loss or damage outside our control. We are also not responsible for delivery issues from client error which may include supplying the wrong address or any deliveries left in 'safe spaces' or with a neighbour. Orders which are delivered late due to delayed or lost, damaged will not be refunded. 

OWNERSHIP

All designs and photographs are the copyright and property of Bamboo Lettering Studio. Bamboo Lettering Studio reserves the right to share the design process or final designs or work for marketing use, press, on social media or on our website. Neither you, nor a third party may replicate, copy or reproduce any part of the design in any way without permission.

PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy.

CHANGES TO T&CS 

We reserve the right to update, change or replace any part of these Terms and conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

CONTACT INFORMATION 

Questions about the Terms and Conditions should be sent to us at hello@bamboolettering.com